Viakoo Service Assurance Manager

Cyber-Physical System Operational Intelligence & Confidence

Viakoo Service Assurance Manager (SAM) ensures every device on the network is visible and performing as expected – 24/7/365. SAM is for organizations with IoT systems such as Video and Access Control applications and associated devices who have a clear mission to protect the enterprise, its assets, and its employees.

Automated Diagnostics That Finds Root Cause of Problems Fast

Many enterprises keep their networks secure by ensuring every device on the network has a valid 802.1x certificate. Installing and maintaining certificates for thousands of IoT devices from multiple vendors has been a complex and virtually impossible task. Until now. The Viakoo Action Platform and the Viakoo Device Certificate Manager (DCM) delivers centralized automated full life cycle management for 802.1x certificates for IoT devices at virtually any scale.

Quality of Service Metrics

The Viakoo Action Platform is built on Digital Twin technology, meaning that operational data is constantly analyzed to serive and report on key metrics. SAM tells you complete end-to-end network health, the uptime of video and access control, and even if all video streams are being recorded and stored for the desired retention period.

Automated Fix-It Plan and Ticketing

Viakoo SAM dramatically reduces downtime by immediately analyzing failures and generating a concise Fix-It Plan. Alerts and tickets can be generated and assigned within SAM, as well as being integrated with 3rd party ticketing systems like Remedy and ServiceNow.

On-demand Inventory Reporting

Many IoT systems like video and access control have new devices added or removed on a frequent basis, making inventory management difficult. SAM solves that problem with automated application-directed discovery (ADD) to give full visiblity to all application-driven IoT devices on your network. Viakoo SAM also has bi-directional integration with leading network-based discovery solutions like Armis and Forescout, providing full understanding of all devices at all times.

The Next Step – Passwords and Firmware

Viakoo Action Platform Modules


Automate firmware updates at enterprise scale to ensure IoT devices have the latest security patches.

Viakoo Device Firmware Manager


Extend Zero Trust coverage to IoT devices with 802.1x / TLS / OPC-UA automated certificate provisioning and management.

Viakoo Device Certificate Manager


Automate verification of password policies at scale and meet standards compliance such as PCI, NERC, and NIST.

Viakoo Device Password Manager